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Privacy Policy

Privacy Policy

“METALLOVIOMICHANIKI” thanks you for your visit to our website as well as your interest in our company and our products.

The protection of your privacy during the processing of your personal data, as well as the protection of all business data is a primary concern for us which we take into account in the context of our business. This Privacy Policy applies to all users, including those who use the e-shop services of the company “METALLOVIOMICHANIKI”.

“METALLOVIOMICHANIKI” is responsible for the processing and must manage and protect the personal data of visitors and users of the website in accordance with the General Data Protection Regulation (GDPR 2016/679, in detail you can read it here, as well as in the provisions of national, EU and international law concerning the protection of the rights and freedoms of individuals with regard to the processing of personal data, as applicable.

Collection of Personal Data

We take care to collect only your absolutely necessary Personal Data, which are appropriate and clear for the intended purpose. This Data include the following:

a. Data that you provide to us when signing up and creating a user account, via the internet or your mobile or through your personal contact with our store or our sellers and specific data, such as email address and login/ password (required) and name, surname, postal address, telephone number (optional):

b. Data and information that you provide to us through the transactions between us (purchases, orders etc.) and the communication between us (through the physical store, our e-shop, our sellers, telephone, e-mail or through any other way/ means).

c. Data regarding the method of payment for the transactions you make with us.

d. Data you provide to us when you subscribe to our newsletter.

e. Data on products you usually choose, in order to suggest products of your interest and to further improve your shopping experience with us. Of course, you always have the option not to share such information with us.

f. Traffic data of our website.

g. Information collected from the use of cookies in your browser. Learn more about how we use cookies here.

h. Geolocation data. The website may collect and process geolocation data to provide services requested by the user, only with the specific consent of the interested party, which can always be revoked.

How do we use your Personal Data?

Where appropriate, we use your Data:

  • • To complete orders for products and services.
  • • To create a User Account: The Company processes your Data in order to provide you with the account functions and facilitate the conclusion of product purchase.
  • • To communicate: The Company uses your Data to respond to requests/ questions you submit, refund requests and/ or any complaints.
  • • To send you newsletters offers.
  • • For web push notifications.
  • • To participate in a bonus program.
  • • To develop and improve the products and services we provide you.
  • • Because we want to offer you offers and suggestions that are more relevant to your interests and needs.
  • • To protect your account from fraud and other illegal activities.
  • • To process payment and prevent fraudulent transactions.
  • • To comply with our contractual obligations to you or in accordance with the provisions of law or in execution of court decisions.
  • • To send you communications required by law or necessary to inform you of changes in the services we provide.

We inform you that the processing of your Data is carried out either by the specially authorised personnel of the Company, or through computer systems and electronic devices by the Company and in exceptional cases by third parties, who are contractually committed to the confidentiality and protection of your Data.

Who are the recipients of your Data?

Access to your Data is granted strictly to the necessary personnel of the Company, which is committed to maintaining confidentiality and our partner companies or third-party service providers, who process your Data as Processors on our behalf and in accordance with our orders.

How do we communicate your Personal Data?

The Company shares your Data with:

  • • Third-party service providers that process personal data on behalf of the Company for example (indicatively) for credit card and payment processing, transfers and deliveries, hosting, management and maintenance of our data, e-mail distribution, research and analysis, promotion management, as well as management of certain services and data.
  • • Other third parties, to the extent required for the following purposes: (i) compliance at the request of an institution of the Greek State, court decision or applicable law, (ii) prevention of illegal use of our Websites and Application and of our policies, (iii) our own protection from third party claims, and (iv) contribution to the prevention or investigation of fraud (e.g. counterfeiting).
  • other third parties, to whom you yourself have granted your consent.

How long do we keep your Data?

We retain your Personal Data for as long as necessary to fulfil the purposes set forth in this Privacy Policy (unless a longer retention is required by applicable law). In general this means that we will retain your Personal Data for as long as you keep an account with our Company. Regarding your Personal Data related to product purchases, we retain this data for a longer period of time in order to comply with our legal obligations (such as tax and commercial law and for warranty purposes, where applicable). At the end of this retention period, your data shall be completely or anonymously deleted, for example by gathering with other data, so that it can be used in an unrecognizable way for statistical analysis and business planning.

Rights of Data Subject

This section presents your rights in relation to your personal data. Please submit your requests responsibly. For the exercise of your rights, you may contact us at the e-mail:……….

To protect the confidentiality of your information, we will ask you to verify your identity before making any request under this Privacy Policy. If you have authorised a third party to submit a request on your behalf, we will ask them to prove that they have your permission to act for this purpose.

Right of access to your Personal Data

This means you have the right to be informed by us if we process your Data. If we process your Data, you may ask to be informed about the purpose of processing, the type of your Data we hold, to whom we give it, how long we store it, if automated decisions are made, but also about your other rights, such as rectification, deletion, restriction of processing and submission of a complaint to the Personal Data Protection Authority.

-Right to rectification of inaccurate personal data.

If you find that your Data are incorrect, you may apply to correct it (e.g. name correction or change of address notification).

– Right to erasure/ right to be forgotten.

You may ask us to delete your data if it is no longer necessary for the above-mentioned processing purposes or you wish to revoke your consent.

-Right to portability of your Data.

You may request that you receive the Data you have provided in a readable form or request that we transfer it to another processor.

-Right to restriction of processing.

You may request that we limit the processing of your Data for as long as processing objections are pending.

-Right to oppose and revoke consent to the processing of your Data.

You may object to the processing of your Data and we will stop processing the Data if there are no other compelling and legitimate reasons prevailing over your right.

To protect the confidentiality of your information, we will ask you to verify your identity before making any request under this Privacy Policy. If you have authorised a third party to submit a request on your behalf, we will ask them to prove that they have your permission to act for this purpose.

When do we respond to your Requests?

We respond to your Requests free of charge without delay, and in any case within (1) one month from receiving your request. However, if your Request is complex and there is a large number of your Requests, we will inform you within the month if we need to receive an extension of another (2) two months within which we will respond to you.

Where can you go if we violate the applicable law for the protection of your Personal Data?

If you have any question about the legislation on personal data or if you believe that your rights may be violated, you can contact the Personal Data Protection Authority, 1 Kifisias Avenue, Athens, 11523, tel. 2106475600 or at the website www.dpa.gr.

How will you be notified of any changes to this Policy?

We update this Privacy Policy whenever necessary. If there are significant changes in the Privacy Policy or the way we use your Personal Data, we will post this update on our website before the changes take effect and we will notify you in any appropriate way.

We encourage you to read this Policy from time to time to know how your Data is protected.

Newsletter with prior consent (opt-in). Right to withdrawal

In the context of our Web Offers, you may subscribe to newsletters. We provide the so-called double consent option, which means that we will send a newsletter via e-mail (such as WhatsApp), SMS or push notifications, only after you have explicitly confirmed the activation of the newsletter service to us by clicking at the link of the relevant notice. If you no longer wish to receive newsletters, you may unsubscribe at any time by revoking your consent. You may revoke your consent to the newsletters by e-mail by clicking on the link sent in the relevant newsletter or in the online management settings.

Newsletter

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